Workflow & AI

What is Claude and why do businesses use it?

Claude is Anthropic's AI model family, and businesses choose it for judgment-heavy work where being careful matters more than being fast. That is most real business work.

By Chris Lee · Last reviewed August 4, 2026

What it is good at

Reasoning through an ambiguous situation, handling a nuanced objection, following instructions precisely, and declining to invent an answer it does not have.

Why we standardised on it

Knowing one platform deeply beats being model-agnostic and knowing none of them well. We track the ecosystem so our clients do not have to.

Does the model choice matter to you?

Only in outcomes. You should never have to care which model runs your newsletter: that is the point of a managed service.