Workflow & AI

What is an AI workflow?

An AI workflow is one recurring managed activity with a defined input, output, and cadence: a newsletter that ships weekly, an outbound motion that runs daily, a month-end close. It is not a chatbot and not a one-off prompt.

By Nick Dinsmoor · Last reviewed August 4, 2026

Why the definition matters

Because it is also the unit we price on. One workflow end to end is a Starter engagement; two to four running together is Operator; five or more is Department.

What is not a workflow

A website build is a project. Hosting and care is a line item. A one-off video or list clean-up is a project. None of them are recurring managed activities.

How to spot one in your business

Look for the thing that should happen every week and does not, or that happens but eats a person’s day. That is almost always a workflow.