Sales Agent

How does an AI sales agent work?

An AI sales agent runs outbound and inbound sales conversations from your own email infrastructure, using a model grounded in your product knowledge. In a managed setup like ours it has two halves: one that starts conversations and one that handles the replies.

By Chris Lee · Last reviewed August 4, 2026

What runs the outbound side?

Sequences are built from a plain-English brief rather than a sequence builder. Every prospect is researched individually against their website, the live web, and your own content library, then sent from your real mailbox on a human schedule with per-sender caps and timezone awareness.

What happens when someone replies?

Every reply is read and classified, question, objection, interest, scheduling, out-of-office, unsubscribe, bounce, and a contextual response is drafted from your product knowledge. It stops on reply, resumes after an OOO, and suppresses on unsubscribe.

Where does the accuracy come from?

From grounding plus tuning. The Company Brain gives it your facts; a named operator tunes it weekly against what actually happened. That loop is why our rep-assist answers land at 99.4% accuracy rather than drifting over time.